Privacy Policy

Privacy Policy

In alignment with our commitment to clarity, respect, and trust, Valmennus Paula Immo provides this privacy policy to inform you of your rights and how we handle your personal data with care. This statement fulfills our legal obligation to ensure transparency in accordance with the General Data Protection Regulation (GDPR).

Data Controller

Valmennus Paula Immo (Business ID FI26060036)
Oravanreitti 5, 90540 OULU, Finland

Contact Information Regarding the Register

Valmennus Paula Immo / Paula Immo
Oravanreitti 5, 90540 OULU, Finland
Phone: +358 40 737 2636
Email: info@paulaimmo.fi

Who We Collect Data From

Our client and marketing register includes the personal data of our clients, potential clients, and their representatives—those who feel called to engage with our coaching, courses, and services.

Why We Collect and Use Personal Data

We process personal data based on a sacred commitment to serving our clients. This includes fulfilling our agreements, staying in touch, sharing updates and inspiration, and ensuring our services continue to meet your needs. We may also use data to support business planning, product development, newsletters, marketing, personalized service, and insights into how we can best support your journey.

Purpose of Processing

Your data is handled thoughtfully and only for the purposes outlined here: to nurture our client relationship, share information about our offerings, and keep you informed about the resources and inspiration available to you.

What Personal Data We Collect

We may collect your name and contact details (address, phone number, email address), business ID, role within your organization, details about services and products you’ve ordered and their delivery and invoicing, your inquiries and comments, any user-generated content (such as photos), feedback, permissions, consents, and preferences.

Technical data gathered from website use may include your IP address and approximate location, service usage details and times, device information, operating system and software versions, browser type and language settings, interactions with our team, and information about how you arrived at or left our website. We also use cookies to enhance your experience.

Your Rights as a Data Subject

We honor your rights and invite you to reach out if you’d like to exercise them. Please submit requests in writing or electronically, signed and addressed to the contact information provided above.

  • Right of Access: You may request to review the data we hold about you.
  • Right to Rectification: You may request corrections to any incorrect or incomplete data.
  • Right to Object: You may object to our processing of your data if you believe it’s being used unlawfully.
  • Right to Restrict Direct Marketing: You may ask us not to use your data for direct marketing.
  • Right to Erasure: You may request that we delete your data if it’s no longer necessary. We will honor your request or provide a clear explanation if we must retain it.
    • Note: We may be required by law (such as accounting regulations) to retain certain data for a set period. For example, accounting records must be retained for ten (10) years, and cannot be deleted before that time expires.
  • Right to Withdraw Consent: If our processing is based solely on your consent (and not a client relationship or membership), you may withdraw consent at any time.
  • Right to Lodge a Complaint: If you believe we’ve violated data protection laws, you may lodge a complaint with the Data Protection Ombudsman.
  • Right to Restrict Processing: You may ask us to limit processing of disputed data while the matter is resolved.

Where We Get Your Data

Most of the data we collect comes directly from you. We also gather data from your interactions with our website, third-party analytics services like Google Analytics, publicly available sources, or public contact information providers.

Data Sharing

We do not regularly share your personal data with outside parties. However, we may share data when it’s necessary for a specific, legitimate purpose.

How Long We Keep Your Data

Data in our marketing register is retained indefinitely unless you request its removal.
We retain other personal data only as long as necessary under current legislation and to fulfill the purposes outlined in this policy. Data may also be retained beyond the end of a client relationship if required by accounting or other mandatory laws.

Website visitors can clear or block cookies and other tracking through their browser or device settings. However, this may affect the website’s functionality. Please note that clearing cookies does not stop all data collection.

Newsletter subscribers can unsubscribe at any time using the link provided in each marketing email.

Data Processors

Primarily, your data is handled by our team at Valmennus Paula Immo. In some cases, we may entrust some data processing to carefully selected third parties who share our commitment to data protection. We ensure that they handle data in accordance with the law and with respect for your privacy.

We have ensured that all our service providers comply with data protection regulations. We regularly use the following service providers: an accounting firm, web hosting, and email services (Lucci Oy).

Transfer of Data Outside the EU

We may transfer data outside the European Union or European Economic Area when necessary. In such cases, we ensure that appropriate measures are taken to safeguard your data, including agreements on confidentiality and data processing.

Our current service providers operating outside the EU/EEA include:

  • Meta Inc. (Facebook Pixel for targeted advertising)
  • Google (Google Analytics)
  • Intuit Inc. / The Rocket Science Group LLC (MailChimp)
  • Zoom Video Communications, Inc. (video meetings and webinars)
  • Dropbox International Unlimited Company (cloud services).

Automated Decision-Making and Profiling

We do not use your data for automated decision-making or profiling.

How We Protect Your Data

  • Manual Records: Stored in locked facilities and destroyed once digitized.
  • Electronic Records: Stored securely on our premises or secure servers. Access is granted only to those on our team who need it to serve you. Data is protected with technical measures, including SSL encryption for sensitive data like credit card information. We back up data regularly and ensure recovery processes are in place. If there is a data breach, we will notify authorities or you directly, as required by law.